805-579-9995 Protekm@protekcnc.com

Frequently Asked Questions

What was the start of the company’s history?

Samsung Machine Engineering Co (SMEC):
• (1989) Started as a division of Samsung Heavy Ind, Ltd. With technology partnership with OKK (Japan).
• (1991) Technology partnership with Mori Seiki.

Ganesh:
• Started importing manual machines in 1985. Now importing CNC Machines with full distribution across the U.S.

Index:
• Over 100 year old company

Milltronics:
• More than 40 years specializing in the tool room departments

Are the products supported by Tech Centers?

Samsung Machine Engineering Co (SMEC):
• Protek is known as Samsung West. Protek moved to a 4,300 sq ft facility with a 2,200 sq ft showroom.

Ganesh:
• Protek will have 2 machines on our Showroom Floor, while Ganesh has a 4,000 sq ft showroom in Chatsworth, CA.

Index:
• Protek will have a “C” Series machine on our Showroom floor. Also, Index has a state of the art facility in Indiana.

Milltronics:
• Yes, we have a Milltronics machine on our showroom floor.

Are these products controlled by the manufacturers in their own factories?

Samsung Machine Engineering Co (SMEC):
• Yes

Ganesh:
• Yes

Index:
• Yes

Milltronics:
• Yes

What about parts inventory and location?

Samsung Machine Engineering Co (SMEC):
• SMEC NJ Headquarters, 2-3 Million

Ganesh:
• 2-3 Million, Chatsworth, CA

Index:
• 9 Million, Indiana

Milltronics:
• 2 Million, Minnesota

How many new models will be introduced in 2019?

Samsung Machine Engineering Co (SMEC):
• 7

Ganesh:
• 4

Index:
• 4

Milltronics:
• 4

How strong will IMTS be for these companies?

Samsung Machine Engineering Co (SMEC):
• SMEC will be in the main hall with addition of SMEC Automation

Ganesh:
• Main Hall, next to Index Traub

Index:
• Index Traub is in the main hall

Milltronics:
• Milltronics is in the main hall

What Controls are used for these companies?

Samsung Machine Engineering Co (SMEC):
• Fanuc

Ganesh:
• Fanuc and 8 series Mitsubishi

Index:
• Fanuc, Seimens

Milltronics:
• Milltronics- Easy to use, Conversational Control

What service and support is offered by Protek?

Since 1998, Protek has a proven track record with their customer base when it comes to support. Protek still has 4 Service Engineers (No Outside Contractors) with loyal tenure and experience with Protek. Thomas (13 years), Mike (13 years) and Gerry (9 years). On the applications side, Protek has been a GibbsCAM partner for over 20 years.